Frequently Asked Questions (FAQ)

We specialize in professional in-home care such as:

· Personal hygiene and grooming

· Companionship and emotional support

· Medication reminders and assistance

· Dementia and Alzheimer’s care

· Palliative and end-of-life support

· Housekeeping and meal preparation

· Senior foot care and diabetic foot monitoring

· Transportation via qualified independent drivers

· Companionship training with hands-on, classroom, and lab exposure

We proudly serve Calgary, Chestermere, Airdrie, Okotoks, High River, Banff, and Edmonton.

Yes! We offer flexible scheduling including part-time, full-time, overnight, and 24/7 live-in care.

Yes. Our team includes certified Health Care Aides (HCAs), Licensed Practical Nurses (LPNs), and support staff with continuing professional development.

Yes. All caregivers pass criminal record and vulnerable sector checks, and are insured under WCB-Alberta and liability coverage.

Absolutely. Our diverse care team ensures respectful, inclusive service tailored to cultural values, traditions, and language needs.

We conduct a free in-home assessment led by our Care Manager to build a plan that suits each client’s health, preferences, and lifestyle.

Yes. We offer nail trimming, diabetic foot checks, and callus care through our professional foot care program.

Yes. Our companion care training includes skill-building, lab practice, and education for families, caregivers, and partners.

Yes. Our trusted independent drivers support seniors with travel to appointments, errands, and community outings.

We support Blue Cross CDHI, Alberta Health Services, Veterans Affairs, and private insurance plans.

Yes. We’re an authorized provider under the Client Directed Homecare Invoicing (CDHI) program administered by Alberta Blue Cross.

CDHI funding is convenient and free. Eligible clients don’t need to worry about direct payments—we bill Alberta Blue Cross directly, ensuring stress-free access to services.

We follow the standard Blue Cross CDHI rate of $33.61/hour. Rates are reassessed periodically or if the client’s health condition changes—any adjustment is reviewed and agreed upon with the client or their family. We offer hourly, daily, and live-in care packages.

We maintain a strict accounting system for transparency, and our billing operations are regularly audited by Alberta Blue Cross to ensure regulatory compliance.

• E-transfer

• Credit card

• Pre-authorized debit

• Cheque

Invoicing is scheduled bi-weekly or monthly.

Yes. We adhere to Alberta Health’s regulations and provincial licensing standards.

We implement strict infection control measures including PPE use, routine health screenings, and adherence to AHS guidelines.

We maintain a standby caregiver pool for backup coverage to ensure care continuity..

Absolutely. Our Care Coordination Team is available 24/7 for emergencies and urgent concerns.

We provide a confidential feedback process via phone, email, or forms. Every concern is documented and addressed with urgency and professionalism.